Privacy Policy
This Privacy Policy outlines how Hear Safe Solutions (“we”, “our”, “us”) collects, uses, discloses, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging our services or accessing our website, you consent to the practices described in this Policy.
1. Collection of Personal Information
We may collect personal information necessary to provide audiological and related services. This may include:
• Identifying information such as name, date of birth, address, and contact details
• Health and medical information relevant to hearing care
• Clinical notes, assessment results, and treatment history
• Payment, billing, and administrative information
• Information provided through forms, correspondence, or digital submissions
We collect information directly from you wherever practicable. In some circumstances, we may receive information from third parties such as healthcare providers, carers, family members, or funding bodies.
2. Purpose of Collection and Use
We collect and use personal information for purposes including:
• Providing audiological assessments, hearing aid services, and related clinical care
• Maintaining accurate clinical and administrative records
• Communicating with you regarding appointments, results, and service updates
• Coordinating care with other healthcare professionals where appropriate
• Processing payments and managing accounts
• Meeting legal, regulatory, and professional obligations
• Improving our services, systems, and client experience
We will not use your personal information for purposes unrelated to your care without your consent unless permitted or required by law.
3. Disclosure of Personal Information
We may disclose personal information to:
• General practitioners, specialists, or other healthcare providers involved in your care
• Hearing aid manufacturers and service providers for device orders, repairs, or support
• Government agencies, insurers, or funding bodies such as NDIS, where required
• External service providers assisting with administrative, technical, or professional functions
• Regulatory authorities where disclosure is required by law
We do not sell, rent, or trade personal information.
4. Data Security and Storage
We take reasonable steps to safeguard personal information from misuse, loss, unauthorised access, modification, or disclosure.
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Measures may include:
• Secure electronic record systems
• Password‑protected devices and encrypted storage
• Restricted staff access based on role and necessity
• Secure disposal of records in accordance with legal requirements
Despite these measures, no system can guarantee absolute security.
5. Access and Correction
You may request access to the personal information we hold about you, subject to applicable laws. You may also request correction of inaccurate, incomplete, or outdated information. Requests will be handled within a reasonable timeframe and may require identity verification.
6. Website and Digital Data
Our website may collect non‑identifying information such as browser type, device information, and usage statistics for analytical purposes. If cookies or online forms are used, they will only collect information you voluntarily provide.
7. Retention of Records
We retain personal and health information for the period required under applicable healthcare and privacy legislation. After this period, information is securely destroyed or de‑identified.
8. Complaints
If you believe your privacy has been breached, you may contact us using the details below. We will investigate your complaint and respond within a reasonable period. You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
9. Contact Details
For enquiries, access requests, corrections, or complaints, please contact:
Hear Safe Solutions
Email: info@hearsafesolutions.com.au
Phone: 08 74817863